1. Principles and Purpose of Data Collection
We collect customer information based on the principles of respect and transparency, for the following legitimate purposes:
Personalizing the Service Experience: To provide consultations, solutions, and promotional programs that best suit the individual needs and oral care history of each person.
Enhancing Service Quality: To record feedback and analyze trends for continuous improvement in our procedures and service quality.
Communication and Support: To send notifications regarding appointments, service updates, and to support customers quickly and effectively.
2. Scope of Collected Information
The types of information we may collect include:
Personal Identification Information: Full name, phone number, email address for file setup and communication.
Interaction Data: History of services you have shown interest in or searched for on our website, helping us better understand your needs to provide suitable suggestions.
3. Data Management and Retention Period
Your data is only stored for the necessary period for the stated purposes or as required by law. All information is protected by the highest technological security standards.
Data Management Unit: Smilux International Dental Clinic
Website: smilux.vn
Address: 233-233A Nguyen Trong Tuyen Street, Phu Nhuan Ward, Ho Chi Minh City
Working Hours: Monday – Sunday (8:30 AM – 8:30 PM)
4. Sharing Information with Third Parties
Smilux commits not to sell, exchange, or share customers’ personal information with any third party for commercial purposes. Information may be provided to shipping partners or relevant parties when necessary to complete a service (e.g., delivery of warranty cards, oral care products), and these partners are also bound by strict confidentiality clauses.
5. Commitment to Data Security
The security of your data is our highest priority. Smilux applies advanced security technologies and procedures to protect personal information from unauthorized access, use, or disclosure.
6. Policy Updates
This policy may be amended or supplemented to comply with changes in our operations or legal regulations. All changes will be clearly announced on the smilux.vn website.
1. Understanding Cookies
Cookies are small text files that a website stores on a user’s browser or device upon access. The primary function of cookies is to help us recognize and remember your preferences, thereby optimizing your experience on the website. For example, cookies can prevent you from needing to log in repeatedly or display services you recently viewed.
2. Our Commitment to Using Cookies
Smilux commits that the use of cookies is solely for the purpose of improving service quality and personalizing the content displayed to you. Data from cookies is completely anonymous and will not be shared with any third party, unless required by competent legal authorities. You have full control to accept or decline cookies through your web browser’s settings.
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